Responsible Gambling

Gambling is a form of entertainment, not a source of income. The moment enjoyment turns into a burden, stopping is the strongest move you can make. LuckyBox operates the following tools and policies so that members can play while keeping a sense of control.

Four Principles

  • Bet only with money you can afford to lose. Living expenses, tuition, borrowed funds, and other people's money are never appropriate.
  • Set limits in advance and stick to them. Decide your daily / weekly / monthly deposit cap and loss cap before you start.
  • Do not chase losses. Trying to win back what you've lost is the most common pattern that turns small losses into large ones.
  • Do not bet when your judgment is impaired. Stop playing if you are under the influence of alcohol, sleep-deprived, or emotionally unsettled.

Self-Assessment Checklist

The items below are a simplified version of questions commonly used in problem-gambling self-assessment scales such as the PGSI. Reflect on the past six months and check how many apply to you.

  • Q1. I have bet more than I could really afford to lose.
  • Q2. I have needed to bet larger amounts to get the same feeling of excitement.
  • Q3. I have tried to cut down or stop betting but could not.
  • Q4. I feel restless or low when I am not gambling.
  • Q5. I have used gambling to escape uncomfortable feelings (sadness, anxiety, guilt).
  • Q6. I have gone back another day to try to win back money I had lost.
  • Q7. I have lied to family or friends about my gambling.
  • Q8. I have borrowed money or sold assets to fund gambling.
  • Q9. Gambling has caused problems with work, school, or relationships.

Interpretation guide (for reference only)

  • 0–2 items: typical range. Set limits and take breaks.
  • 3–5 items: caution. Pause betting and consider self-exclusion tools.
  • 6 or more: possible gambling disorder. Seek professional support immediately.

This checklist does not replace a clinical diagnosis. For an accurate assessment and treatment, please consult a professional organization.

Need immediate help? Call BeGambleAware or Gamblers Anonymous — both offer free, confidential support 24/7.

Tools Available to Members

  • Daily deposit cap — set a deposit ceiling in advance on the My Page.
  • Cooling-off — block your own login for a set period.
  • Self-exclusion — on request, the Company disables your account and prevents re-registration for the selected period.
  • Transaction history download — download your betting and deposit / withdrawal history at any time from the My Page.

Limit settings and self-exclusion requests can be submitted via in-site 1:1 support.

International Support Organizations

Gambling problems are difficult to solve alone. The organizations below provide free and anonymous support.

The Company's Commitments

  • We process self-exclusion and cooling-off requests within 24 business hours.
  • When abnormal betting patterns are detected, we notify the member and, where necessary, temporarily suspend the account.
  • To prevent registration by minors, the registration flow requires explicit affirmation that the user is 19 or older.
  • In advertising and marketing we do not portray gambling as 'easy income' and always present a responsible-gambling message alongside.

Stop Now

If any of the following apply to you, log out now and contact one of the organizations above.

  • You have already exceeded today's deposit cap.
  • You are about to place 'one more bet' to win back losses.
  • You are hiding the fact that you are gambling from family or friends.
  • You are about to take on debt to fund a bet.

Asking for help is not weakness — it is evidence of control.